Clan Forum

Search Our Site

Topic-icon Matchday ticket purchase charges

More
10 years 8 months ago #19408

Pinky as you obviously live in gal way city or close by you have no idea how we think so why bother speculating?

The reality is that non gal way based fans are now being discriminated against. If I lived in or near gal way city I can purchase a ticket for 20 euro Monday to Friday in the sports ground. If I don't it will cost me 23 euro from the same source. They wont post me the ticket or allow me to collect it at the sports ground on game day. Grounds which experience far higher average attendance have ticket office without surcharge and collection points for tickets. Its discrimination. They don't want us and the message is clear and received.( or at least they don't want the hassle of dealing with us on match day)

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19410

For the record I have no quibble with tickets.is charging 2 euro. They are after all a third party for hire to sell Connacht core business and that's their commission.
Connacht rugby themselves charging a commission for handling their own business on their 14 principle business days is another matter altogether and is taking the piss too far IMO.

Please Log in or Create an account to join the conversation.

  • Diom
  • Diom's Avatar Topic Author
  • Offline
  • Administrator
  • Administrator
  • Rise Up, Something Up
More
10 years 8 months ago #19411

@Pinky I know what you are saying. I feel exactly the same way. I would MUCH MUCH prefer if this was an announced ticket price increase, with a discount for those who buy early. It would be much nicer to say "Tickets are €23, but if you buy them early you get them for €20".

It's the implementation of this that will leave people feeling hard done by, and Connacht Rugby cannot afford to do that.


A Connacht is not just for the Xmas Inter-Pros...
A Connacht is for Life
The following user(s) said Thank You: pinky

Please Log in or Create an account to join the conversation.

  • Connman
  • Connman's Avatar
  • Visitor
  • Visitor
10 years 8 months ago #19430

I had a spare ticket tonight for the zebre game, gave it to one lucky supporter outside the ticket boot for a tenner. It felt great!

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19436

Got an answer to the email I sent to the branch:


Thank you for your email and feedback.

We appreciate fans taking the time to provide feedback and it helps shape our thinking for future decisions.

With regards to our pricing model, all our prices are transparent and indeed we breakdown - on our website - the cost of buying tickets through the various channels. ie. €20 at branch, €22 online or in store, €23 at match day box office.

The total cost is called out to all purchasers to allow them make an informed decision as to where and when is best for them to buy. Your point regarding the Mayo or Sligo fan is well made and we have a challenge in delivering a €20 option in their local communities. The reality is there is a cost to making tickets available online or in Musgrave stores in these communities and that this is a cost that we as a business cannot absorb. I would make the point that someone purchasing online last year would have had to pay a €2.95 booking fee per ticket with Ticketmaster. We have worked hard to reduce this and feel that a €22 option in your local store is an improvement in this regard. We are delighted to have been able to improve access to tickets through the Centra and Supervalu network.

The €3 or (€1 when compared to online) fee on match days is entirely avoidable and fans can purchase online or in-store in advance of the game at the normal rates (cheaper than last year). We incur significant planning and preparation challenges due to having repeated late walk ups and therefore our model is to encourage early purchases. The sooner we know how many people will be coming through the gates the more we can improve our operations from staffing for stewarding, scanning and also for bars, vendors, security and cash handling.

With regards to the concession tickets, a €1 surcharge to normal online rates will apply to these tickets. Ie. €15 branch, €16.50 online or in-store, €17.50 match day.

The fee is not profit making or punitive but goes directly to covering these additional costs. It is also important to note that we have the lowest booking fees of any province for both season tickets and match day tickets.

I'd like to thank you again for taking the time to contact me to raise your concerns and ensure you that we will, at all times review the effectiveness and success of any of our policies. At all times our primary objective is growing the game of rugby in the region, becoming increasingly self-sufficient and releasing more funds back into the professional and community game here in the province.

Best Regards,

Alex Saul
Head of Commercial and Marketing

The following user(s) said Thank You: Diom, sea_point, rossie

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19437

He has obviously never heard of a ticket collection booth!

Please Log in or Create an account to join the conversation.

  • sea_point
  • sea_point's Avatar
  • Offline
  • Moderator
  • Moderator
  • Praetorian Guard
More
10 years 8 months ago #19466

rossie wrote: He has obviously never heard of a ticket collection booth!


How many people to staff it, and who pays for it? Add the cost on to ST's or to those who actually want the walk up option available...?

Last edit: 10 years 8 months ago by sea_point.

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19470

are there not clubs around Connacht with the facilities to open a designated collection point for a specified time period

The following user(s) said Thank You: rossie

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19482

sea_point wrote:

rossie wrote: He has obviously never heard of a ticket collection booth!


How many people to staff it, and who pays for it? Add the cost on to ST's or to those who actually want the walk up option available...?


Every other club have one. Even Croke park has one ffs. Every ground I've ever been it for every kind of sport has one. Its in poor taste and discriminating against the non gal way based supporter.

In fact they already have the facility. The sales counter is there. It can double up as a collection point. Alex Saul says its because they can't judge staff levels etc. Bs! The crowds aren't that big. I was told that there was no more than 3k actually there on Saturday. Wud it not be easier to sell them over phone and allow distance fan collect at ticket office on match day? Of course it would. The ques are minimal. I know because I'm in them regularly. Its taxing the people who want to attend rather than getting out there and growing your business.

Last edit: 10 years 8 months ago by rossie.

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19485

Just emailed Alex to register my disappointment.

I think a lot of good points have been made here. The main ones I made in my email were that the fact the charge was introduced so covertly would suggest to me that the branch knew it was a poor decision.

More importantly (and cows alluded to it already), I feel the €20 figure is also a psychological limit for a lot of people. To make an analogy, I go for lunch with a group of colleagues most days. There's no canteen where I work so we go to pubs etc near the office. We are all in agreement that for lunch, €10 is the limit. Something could be €10.50, and people would be reluctant to spend it. Similarly, when it comes to connacht games I think a lot of people don't even give the €20 a second thought. But that extra €3 might make them give it some thought, and once that happens we're in trouble. Because logic will kick in, and people will start adding up parking fees etc (which I know haven't changed), and all of a sudden they'll realise the real cost is probably closer to €30 and they'll decide to watch the game on telly instead (or if it's not on, watch the Munster/Leinster/Ulster game which definitely is on).

Like I said, I'm disappointed. I feel a lot of good work had been done to improve PR over the Summer in particular, and a move like this is likely to undo a lot of it.

Finally, with a surcharge of €3 on a €20 ticket, it'll take 7+ people who actually do pay it, to make up for 1 who decides not to attend the game. So, while I suspect this won't deter the hard core fans (which let’s face it, if you're on here you probably are), I really do believe this will have a big effect on the fair weather fans. And it's the fair weather fans that we should be trying our best to keep happy in the hope they'll become brainwashed like the rest of us!

Finally finally, based on past performance, I suspect the branch will stick stubbornly with this charge, and if numbers do dwindle, they'll just lie about the attendance figures like they always do.

The following user(s) said Thank You: Shelflife

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19486

RonanL wrote: Just emailed Alex to register my disappointment.

I think a lot of good points have been made here. The main ones I made in my email were that the fact the charge was introduced so covertly would suggest to me that the branch knew it was a poor decision.

More importantly (and cows alluded to it already), I feel the €20 figure is also a psychological limit for a lot of people. To make an analogy, I go for lunch with a group of colleagues most days. There's no canteen where I work so we go to pubs etc near the office. We are all in agreement that for lunch, €10 is the limit. Something could be €10.50, and people would be reluctant to spend it. Similarly, when it comes to connacht games I think a lot of people don't even give the €20 a second thought. But that extra €3 might make them give it some thought, and once that happens we're in trouble. Because logic will kick in, and people will start adding up parking fees etc (which I know haven't changed), and all of a sudden they'll realise the real cost is probably closer to €30 and they'll decide to watch the game on telly instead (or if it's not on, watch the Munster/Leinster/Ulster game which definitely is on).

Like I said, I'm disappointed. I feel a lot of good work had been done to improve PR over the Summer in particular, and a move like this is likely to undo a lot of it.

Finally, with a surcharge of €3 on a €20 ticket, it'll take 7+ people who actually do pay it, to make up for 1 who decides not to attend the game. So, while I suspect this won't deter the hard core fans (which let’s face it, if you're on here you probably are), I really do believe this will have a big effect on the fair weather fans. And it's the fair weather fans that we should be trying our best to keep happy in the hope they'll become brainwashed like the rest of us!

Finally finally, based on past performance, I suspect the branch will stick stubbornly with this charge, and if numbers do dwindle, they'll just lie about the attendance figures like they always do.


Update - my email to alex at cbirfu.ie bounced. DNS error apparently. Anyone else getting that this morning?

Please Log in or Create an account to join the conversation.

  • phatguerilla
  • phatguerilla's Avatar
  • Offline
  • Platinum Boarder
  • Platinum Boarder
  • phatguerilla.wordpress.com
More
10 years 8 months ago #19488

Its very disappointing that this charge has been added especially if as it seems from above it is as a result of selling tickets from super valu and centra shops. Increased convenience in buying tickets should not come at a premium for fans who just want to pay on the night. There's a plethora of reasons why a person would have to wait to pay at the gate such as when they're paid etc, so it seems very mean.

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19489

RonanL wrote: Update - my email to alex at cbirfu.ie bounced. DNS error apparently. Anyone else getting that this morning?


Try alex at cbirfu.com


@ConnachtCows - Always looking for new followers :)
The following user(s) said Thank You: RonanL

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19492

Well I am one of the those people who works really wierd hours and do not really know what days I get off until a week before at most. Due to this, I did not buy a season ticket this year as I was only able to make about half the games last year.

So this is really annoying me, as I feel it is punishing me for not being a season ticket holder again.

The following user(s) said Thank You: Diom

Please Log in or Create an account to join the conversation.

More
10 years 8 months ago #19511

ConnachtCows wrote:

RonanL wrote: Update - my email to alex at cbirfu.ie bounced. DNS error apparently. Anyone else getting that this morning?


Try alex at cbirfu.com


That seemed to do the trick. Cheers.

Please Log in or Create an account to join the conversation.

  • Diom
  • Diom's Avatar Topic Author
  • Offline
  • Administrator
  • Administrator
  • Rise Up, Something Up
More
10 years 8 months ago #19584

Hi All,

So we talked to Eoin from Connacht Rugby last night as part of our meeting and this a paraphrased version of what he was saying.

  1. The charge was outlined in the original ticket pricing press release for the year. This is true ( www.connachtrugby.ie/ticket-prices-for-201314 ) but it was done using the ** method. In other words it was in the small print.
  2. There are costs associated with not being able to predict sales before matches. By having the cost of going to the gate higher than other options (albeit by 1-3 euro), they are hoping that more people will start to use the alternative pre-purchase facilities. This would lower costs for Connacht Rugby.
  3. There apparently were not many complaints by people at the gate, and no ticket seller remembers seeing a walk-away.
  4. They will monitor this carefully to see if there are a reduction in the total number of sales by the end of the year.

Eoin also drew attention to the fact that 66% of their sales were online last year. The price of online tickets has decreased. Also the availability of "online" tickets has expanded throughout the province via Centra and Spar.

I disagree with the point 1. I do not think that it was sufficiently highlighted in the publications that I have seen. It really did deserve to have more attention drawn to it.

Regarding point 2, I would be very happy if this did reduce costs to Connacht Rugby, but I feel that this is wrong way to go about it.

Regardless of those points there really is not yet a satisfactory reply to the charge that people from outside of the area of Galway are not able to purchase the €20 version of the ticket. That said the €22 versions are essentially the same to the Connacht Branch.

Overall I think that they worked hard to get the cost of the tickets down (via Tickets.ie) and they have done a brilliant job at getting the tickets available via the Centra and Spar stores. Basically it is easier for people to pre-purchase their tickets and it is cheaper to pre-purchase tickets as well! That work is to be applauded, but then they have gone and shot themselves in the foot with this other charge.

If you previously bought your ticket at the branch office then you are three euro out per game and there is really no clear statement from the Branch explaining why. I think that the first thing they should do is to highlight the new charge in their next email and explain the rational. At least people will be able to make an informed decision about whether the reasoning is worth the three euro.

Anyway I will add a Facebook post to direct anyone else on that to this thread. If they are unhappy with this charge then they should also know to let Connacht Rugby know about it.


A Connacht is not just for the Xmas Inter-Pros...
A Connacht is for Life
The following user(s) said Thank You: Sol_ie

Please Log in or Create an account to join the conversation.

logo